Subject: Tech Support Candidate - Alok Kumar Alok
From: Alok Kumar Alok <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 09:11:57 -0500

Tech Support
Test

Name

Alok Kumar
Alok

E-mail

[email-masked]

Phone Number

(011) 9650605434

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New delhi

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pc solution

Remote support Engineer

32000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Please
check lan connection of your pc , is this showing connected in computer taskbar
or not ?

If this not showing connected , check lan cable and connect cable.

If yes, reset explorer and restart browser it will work

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
Bluetooth in mobile and tab ,select on and search for device and
connect

What according to you makes you a good candidate
for customer service or technical support job?

Good
listener and ready to assist as per define policy

On a scale of 1 - 5
please rate your fluency in spoken English

4