Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 09:11:52 -0500

| | Tech Support Test

Name | Pawan Kumar
E-mail | [email-masked]
Phone Number | (+91) 7205531329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | CUSTOMER SUPPORT ENGINEER | Currently working | 22+
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st need to check internet connectivity.2nd check other sites are working or not.3rd.Check error message means whats error code showing.4th go for additional troubleshooting if site is blocked or not by mistake. if all troubleshooting site not get open try to check with reset the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open phone blutooth
Then turn ON bluetooth speaker.
Find the speaker name in phone blutooth list.
Add and allow the device.Now enjoy the music or what you need to play

What according to you makes you a good candidate for customer service or technical support job? | I getting daily basis very high CSAT  and always on Top by EOD report.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |