Subject: Tech Support Candidate - Md Imtiyaz Alam Imtiyaz
From: Md Imtiyaz Alam Imtiyaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 09:02:14 -0500

| | Tech Support Test

Name | Md Imtiyaz Alam Imtiyaz
E-mail | [email-masked]
Phone Number | (91) 8750097973
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support | Currently working | 27000
Previous Employer 1 | O2 spa | Assistant manager | | 21000
Previous Employer 2 | Viva y | Admin executive | | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the error message
Check the firewall
Try to open with IP address directly
Check with different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth from both devices
Search for pairing device
Connect

What according to you makes you a good candidate for customer service or technical support job?

Empathy make the work easier and listen the customer issue carefully.
1 Greetings
2 Acknowledge/empathy
3 Probing if any
4 Resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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