Subject: Tech Support Candidate - Mularam Puniya
From: Mularam Puniya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 08:54:27 -0500

Tech Support
Test

Name

Mularam
Puniya

E-mail

[email-masked]

Phone Number

(91) 9660908458

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jaipur

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Server support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BirlaSoft

L3 engineer

Na

Previous
Employer 1

Na

Na

Na

Previous Employer 2

Na

Na

Na

In your past experience you have
(select all that applies)

Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Check
first internet connectivity

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Please open
Bluetooth of your phone and device

What according to
you makes you a good candidate for customer service or technical support
job?

Good skills and user satisfaction

On a scale of 1 - 5
please rate your fluency in spoken English

4