Subject: Tech Support Candidate - Jyoti Kumari
From: Jyoti Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 08:52:31 -0500

| | Tech Support Test

Name | Jyoti Kumari
E-mail | [email-masked]
Phone Number | (+91) 7258013512
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 12
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Sap

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata steel | Sap consultant | | 1800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There can be possible reasons like.

- no network
- wrong url
- site downtime
- browser issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetootn in mobile and the bluetooth device.
Find the bluetooth device in phone device list.
select the device with your device name.
Pair the bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | I can learn things easily and try to communicate thing with customer to fix issue. I can fix things by searching the ideas.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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