Subject: English Language Test - Raj Sharma
From: Raj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 07:45:38 -0500

| | Foreign Language Screening Test

Name | Raj Sharma    /  (482001) 8982010877    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Custumor,
I acknowledge your concern regarding "Product not received as ordered".

Our sincere apologies for the inconvenience you have experienced due to this issue.

We would like to inform you that we understand your issue however for further validation request you to shared the details so that we can help you with the resolution:
1.Please Share the correct location. As your product is shipped as pending for delivery

Once you write back to us with the requested information, we will proceed with this incident.

Warm regards,
Raj
Star dust customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Custumor,

We acknowledge your query regarding the "want to return product".

As per our telephonic conversation,As i informed you as per the policy as you have to check time at the time of installation . as it has been gone 7 days .as acc. to return policy
you wont be able to return it .
as per the policy guided.

Thanks for understanding us.

Hope we have been able to resolve your query. Please revert in case of any additional queries.

Please rate us on your experience by taking the survey on the ""Contact custumor Support"" page on your seller portal. Alternatively, you can also share your feedback through the survey link sent via email. Your feedback will help us serve you better.

Warm Regards,
Raj
Customer Support Team.

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