Subject: Tech Support Candidate - Bhagwant Singh Negi
From: Bhagwant Singh Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Dec 2021 12:47:19 -0500

| | Tech Support Test

Name | Bhagwant Singh Negi
E-mail | [email-masked]
Phone Number | (122002) 8700318441
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon near sikanderpur metro
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Housr technologies Pvt Ltd | IT Executive | Working | 29000
Previous Employer 1 | Future group | Desktop support Engineer | 12 Jan 2021 | 14000
Previous Employer 2 | Telione | Desktop support Engineer | 31 March 2019 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will see if the problem is on my end or their ends.
Check internet connection and Restrictions over the internet
I will check it by other browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on the bluetooth speaker
Then go to your mobile settings
Then go to bluetooth menu and on the bluetooth or search the available device then select the speaker name and connect it .

What according to you makes you a good candidate for customer service or technical support job? | I will give my best for the company
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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