Subject: Tech Support Candidate - Himanshu Yadav
From: Himanshu Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Dec 2021 01:39:53 -0500

| | Tech Support Test

Name | Himanshu Yadav
E-mail | [email-masked]
Phone Number | (91) 9711204843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teamcomputer | L2 | Working | 20K
Previous Employer 1 | Smc pvt LTd | L1 | 30/10/2021 | 15K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will perform below steps
1- I will check internet connection. it's connected or not.
2- if network cable is connected properly but network icon not showing, then I will check with network driver installation.
3- if network connected and still site not opening, then I will check with proxy setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker with mobile-
1- Open Bluetooth on both devices mobile as well as Bluetooth speaker
2- pair Bluetooth devices with each other
After paired Bluetooth speaker will successfully connect with mobile

What according to you makes you a good candidate for customer service or technical support job? | My experience is 2 year end user support it is eligible .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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