Subject: Tech Support Candidate - Rohit Rawat
From: Rohit Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Dec 2021 00:36:01 -0500

Tech Support
Test

Name

Rohit
Rawat

E-mail

[email-masked]

Phone Number

(91) 8826640997

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida City center

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capegemini

Technical support representative

Na

Na

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Make sure the internet connection is
perfect

2. Refresh the page

3. Make sure cookies are enabled

4. Clear your cache

5. Try a different web browser

6. Check if the website is down for everybody or just me.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put your bluetooth speaker in pairing mode by pressing and
holding the power button or pairing button

2. Go to settings

3.. Connected devices

4. Bluetooth

5. Select pair new device and then tap the speaker's name

What
according to you makes you a good candidate for customer service or technical
support job?

1. Logical thinking

2. A good memory of how the software and operating system works

3. Active listening skills and questioning skills

4. Ability to interact confidently with clients to establish what the problem is
said and explain the solution

5. Learning skills

6. Technical skills

On a scale of 1 - 5 please rate your
fluency in spoken English

5