Subject: Trainer Candidate - Shubhi Chandna
From: Shubhi Chandna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Dec 2021 05:59:29 -0500

| | Tech Support Test

Name | Shubhi Chandna
E-mail | [email-masked]
Phone Number | (91) 9999303904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sarita Vihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Virtual Employee | Sr. QA | | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Currently working as Sr. Quality Analyst however responsible for training batches and taking refresher trainings
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Was promoted and sent to Hyderabad and there was  acceptance issue that i faced was very tough at first however took it as a challenge and it was a smooth journey after

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is helping the customer with his/her query

Great customer service is giving exceptional service and taking ownership to not only resolve the issue but give exceptional service

What according to you makes you a good candidate for this position? | I am confident, optimistic and never give up attitude fits well
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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