Subject: Tech Support Candidate - Sourav Kumar
From: Sourav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 20:46:36 -0500

| | Tech Support Test

Name | Sourav Kumar
E-mail | [email-masked]
Phone Number | (011) 6388748007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Kochar Infotech | Technical Support | 30 Nov 2021 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the physical connectivity of router
Restart the router
Clear cache and cookies depend on the browser (ctrl+shift+del)
Restart the system
Connect the device again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Speaker
Open the Bluetooth network in device
Tap on the network of bluetooth speaker
Pairing process take place their are three cases
a)Pairing will done without passcode
b)Pairing will done with passcode
c)Pairing will done by tapping button in the bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I'm from technical background and relevant experience in technical support as well as my technical ,convincing and customer handling reflects my candidature for this profile
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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