Subject: Tech Support Candidate - Ayush Sharma
From: Ayush Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 11:40:32 -0500

| | Tech Support Test

Name | Ayush Sharma
E-mail | [email-masked]
Phone Number | (91) 7017186964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 11
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When I try to reach or open the website (www.ndtv.com) on my browser and get an error for opening it. Then first I try to check the internet connection of my computer is it connects properly or not.
If it gets connected properly and again shows same error than try to clear cache memory and cookies from the browser and after that again try to open the website if it's again shows the error than try to open task manager close all the tasks and than try to open it again . If it's again shows an error than check the website is it currently is in open state or whether it is down.
These are all the possible techniques to troubleshoot this problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open the device Bluetooth and Bluetooth speaker .
After that bluetooth window appears and tap on add a new device
After that select the speaker name you want to connect and then pair with it.
After that the device will be connected

What according to you makes you a good candidate for customer service or technical support job? | I always choose to handle the situation calmly and never give up on things. I always choose to give my 100percent to solve the problem by my own.  lf I am not able to solve the issue than I would always consult to my senior to help me and learning the news things from them for future.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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