Subject: Tech Support Candidate - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 10:38:22 -0500

Tech Support
Test

Name

Ajay
Kumar

E-mail

[email-masked]

Phone Number

(91) 8745058956

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

MAHENDRAGARH

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Derma Matrimony

Technical Support Eng

Till
now

20500

Previous Employer 1

IKYA HUMAN VAPI

System
Engineer

30 Apr 2017

23400

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

As per
the mentioned scenario first we need to check the internet connectivity of
system with cable or Wifi. And run ping command with known website or IP
address.

Some of website not working on published network. Check that issue also.

Maybe that website have some so it took too long to open.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the speaker and select Bluetooth as Input option
through the speaker remote or buttons.

Then open the mobile bluetooth and scan for nearby devices. Once the mobile
found that speakers in nearby devices list we need to click on that speakers
bluetooth name and then the mobile get the pair confirmation on the screen and
accept the request. Thats it done

What according to
you makes you a good candidate for customer service or technical support
job?

Politeness

On a scale of 1 - 5 please rate your
fluency in spoken English

4