Subject: Tech Support Candidate - Ashish Kumar
From: Ashish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 10:36:05 -0500

Tech Support
Test

Name

Ashish
Kumar

E-mail

[email-masked]

Phone Number

(91) 9830321990

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Mohali

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Uniconserve

System Admin

NA

30000

Previous
Employer 1

Braithwaite and Co Ltd

ERP Engineer

28 Feb
2021

22670

Previous Employer 2

Virtual Informatics Pvt
Ltd

Business Development Executive

30 June 2014

12000

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly Check the Spell of the website and try
again, if not open than try another browser. Also, check the Internet
Connectivity.

If the problem is still presist, than clear the cache of the browsers.

Check Windows firewall setting or Antivirus if the Website if block or not or
put it into the trusted website.

Lastly, check the http or https suffix.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First
Enable the Bluetooth of both the Speakers and mobile phone and in searchable
state.

Than, you find the Name of Speaker's Bluetooth on your phone where you just
simply press and the connections are made automatically.

What
according to you makes you a good candidate for customer service or technical
support job?

Person having a Good Communication skill and have
confidence of solving the issue with the knowledge he/she have.

On a
scale of 1 - 5 please rate your fluency in spoken English

5