Subject: Tech Support Candidate - LOKESH SHRIVASTAVA
From: LOKESH SHRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 06:34:25 -0500

| | Tech Support Test

Name | LOKESH SHRIVASTAVA
E-mail | [email-masked]
Phone Number | (+91) 9971247292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MPHATEK PVT. LTD. | IT Helpdesk | 28/2/2022 | 14000
Previous Employer 1 | ABTOUSWORLD | IT Helpdesk | 31/8/2018 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
2 Make Sure the Internet Connection Works
A) Open your browser. In the address bar at the top, type in Google.com, then push Enter or Return.
B)Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
C)Make sure search results load properly.
D)If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3 Check if the Website is Down for Everybody or Just Me
A)Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
B) On the site, type in the website address you're having problems reaching, then then push Enter or Return.
C) Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | For me, you have to really have a heart to serve the customer. Making them feel you are willing, sincere and supportive anyway you can. Being polite and professional at all times as well as connecting to them as human as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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