Subject: Tech Support Candidate - Amit Sahni
From: Amit Sahni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 04:04:19 -0500

| | Tech Support Test

Name | Amit Sahni
E-mail | [email-masked]
Phone Number | (91) 7827314617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Cse | March 2020 | 25000
Previous Employer 1 | Pine labs | Tse | 20 sep 2018 | 23000
Previous Employer 2 | Tcs | Se | 5 sep 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check whether my internet is working fine or not then will clear the cache and cookies then use ping command
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the device go on mobile bluetooth settings check if name of the speaker is showing in nearby device then click on the device name
What according to you makes you a good candidate for customer service or technical support job? | Good interpersonal skill,ability to be a good listeneter
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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