Subject: Tech Support Candidate - Akash Gautam
From: Akash Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 02:08:48 -0500

Tech Support
Test

Name

Akash
Gautam

E-mail

[email-masked]

Phone Number

(91) 9936676738

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Sector 15, noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Technical support

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vayam info solutions Pvt ltd

Team leader

1-Nov-2021

14000

Previous Employer 1

Vayam info solutions

Team Leader

15-May-2020

15000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Refresh the page. ...Make sure JavaScript is
enabled. ...Make sure Cookies are enabled. ...Clear your cache and cookies.
...Make sure your web browser is up to date. ...Restart your web browser. ...Try
a different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

I have 3 year experience as a team leader  in technical
support and 1 year experience as a executive in technical support and I have
good knowledge about technical issues  and Incident tickets. A good candidate
of technical support is try to resolve  issue with in the SLA

On a
scale of 1 - 5 please rate your fluency in spoken English

5