Subject: Tech Support Candidate - Neelkamal Vishwakarma
From: Neelkamal Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Dec 2021 19:34:02 -0500

| | Tech Support Test

Name | Neelkamal Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 8318542142
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector -16
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Pratap technocrats | Field engineer | September 2019 | 14800
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check my network connection, if connection is proper, check my proper website. Then after I will restart my device so that I can understand, what's the major issue. These 3 steps are basic need to check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker's Bluetooth
Turn on my device's Bluetooth
Then I will go for searching to my device
After getting searching the same speakers Bluetooth name, I will connect them.

What according to you makes you a good candidate for customer service or technical support job? | Solving costumer's problem with satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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