Subject: Tech Support Candidate - Tabassum .
From: Tabassum . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Dec 2021 04:46:54 -0500

| | Tech Support Test

Name | Tabassum .
E-mail | [email-masked]
Phone Number | (0132) 9837044440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Level 1support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GNS Global | Sr Executive | 7nov2021 | 22730
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, you need to figure out where the problem has to occur. The problem is happening with a certain website or on all websites. I will try to open other websites just to check that this happens only on the same domain or on the other domain it's also happening. Then I will try to figure out the cookies and cache then I will delete that then I will check the website loading time or the problem is happening with the server or else I will check the Internet connection.
Majorly there're three problems.
1) The connection was interrupted.

2)The connection was reset.

3)The connection has timed out.
After all this, I will delete the cache and cookies and will try to open it again. If then also the website is not opening after the troubleshoot then I will look at the web address in the location bar. Does it start with https or not..?
Then I will check which error I m getting and remove cookies and cache from the history bar and will restart the connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will swipe up  from the bottom of my screen then I will touch and hold the bluetooth button after this I will tap on pair new device .If I don't find pair new device and either  I will check under available devices or tap more. Then I will tap the name of the bluetooth device I want to pair with my device.

What according to you makes you a good candidate for customer service or technical support job?

Customer Service means giving support to new and old customers/clients of the company. I believe I am good customer service or technical support candidate as I am patient-person, friendly and strong at time management.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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