Subject: Tech Support Candidate - Vishwas Kardani
From: Vishwas Kardani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Dec 2021 12:07:45 -0500

| | Tech Support Test

Name | Vishwas Kardani
E-mail | [email-masked]
Phone Number | (02870) 222650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vadodara, Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HIPL | Helpdesk Associate | Currently working | 18k
Previous Employer 1 | AUM Support | Tech support Engineer | Nov 2019 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connection. After that will clear cookies and cache of the browser and try again. Or rather will try from a different browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | One needs to turn on the bluetooth in phone and in the speaker. After that from phone one needs to connect the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Because I like to resolve customer's issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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