Subject: Tech Support Candidate - Amit Ranjan
From: Amit Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Dec 2021 05:31:36 -0500

| | Tech Support Test

Name | Amit Ranjan
E-mail | [email-masked]
Phone Number | (91) 9709234714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Between noida sec15-16 Metro station
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Studds Accessories Limited | Sr. IT Excutive | 15 Days Notice Period | 29000
Previous Employer 1 | Myntra⁩ Design PVT LTD | Sr.System Engineer | 3 OCT 2021 | 23000
Previous Employer 2 | Innovative Design Tech PVT LTD | System Engineer | 15 Jan 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check internet connectivity in the system if connectivity is fine then ping this site after ping getting ping report fine then check proxy setting proxy settings also configured then check in firewall to enable or disable this site is this all the step to check this.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on the speaker and also on the bluetooth in phone then search the device in phone if show device in phone then click on device name and click on pair after flow this step speaker connected.
Second if speaker connected to other device already then first disconnect paired device then connect to another device.

What according to you makes you a good candidate for customer service or technical support job?

First make the good relationship with customer and talk to him politely and give better support on call, on remotely and on gmail. Provide the technical support as per user request and some time user need to urgent support without any mail and any ticket at this time give the support immediately after resolutions request to user to raised the ticket and mail for the same because our first priority is business.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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