Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Dec 2021 04:50:17 -0500

| | Tech Support Test

Name | Neeraj Kumar
E-mail | [email-masked]
Phone Number | (91) 9899221744
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kamla Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Apave Assessments India Pvt. Ltd. | Exective - IT & Admin | | 31000
Previous Employer 1 | Vexil BPS Pvt.ltd. | Asst. Manager | 25 June 2015 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

2 reason for error in open a website

Internet is not working
open a network - networking and sharing centre - check the status and connect to internet

Date & Time is not updated
if date & time is not updated then website will not be opened
control panel-date & time - update the time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Both the devices on the Bluetooth option
mobile phone a Bluetooth option to on and search the speaker device - click the speaker device & connect to pair the device

What according to you makes you a good candidate for customer service or technical support job? | Its all about the candidate attitude, like you should be soft spoken, good listener, problem solver, buildup the relationship and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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