Subject: Tech Support Candidate - Kuldeep Kumar
From: Kuldeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Dec 2021 04:05:47 -0500

Tech Support
Test

Name

Kuldeep
Kumar

E-mail

[email-masked]

Phone Number

(91) 9899879880

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Shahdara Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hitachi Systems Micro Clinic Private Limited

Customer Support
Enggineer

01/12/2021

22000

Previous Employer 1

Siliconuniv Private
Limited

Desktop Support Enggineer/IT Support Enggineer

01/04/2021

18000

Previous Employer 2

Akash Krishna Infratech
Private Limited

Supervisor

30/03/2021

16000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check Internet connectivity

Check other websites

Check reachability to ndtv by ping find ip nslookup

Check other news website if there block form application in filter
fireball

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Place the Bluetooth device in pairing mode.

On the iPhone, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is
green, Bluetooth is enabled, and nothing needs to be changed. If not, select the
toggle to turn on Bluetooth.

Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be
patient, as it may take a moment to show up.

When the speaker appears, select the device name to connect. It takes a few
seconds for the two devices to pair. When done, the status updates to Connected
on the screen.

What according to you makes you a good candidate
for customer service or technical support job?

I believe
I am the best candidate for this position because I have direct experience in
many areas mentioned in the job description, including customer service and
project leadership.

On a scale of 1 - 5 please rate your
fluency in spoken English

3