Subject: Tech Support Candidate - ABHAY TIWARI
From: ABHAY TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Dec 2021 04:04:32 -0500

| | Tech Support Test

Name | ABHAY TIWARI
E-mail | [email-masked]
Phone Number | (+91) 9971286260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akal Information system | Technical Associate | currently working | 36100
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly check the internet connection, It is ok or not.
2. If internet connection is ok then we are try to open a new tab and try for different website to check it is open or not.
3. Next step we are try to open website in another browser, its working then the particular browser  have some issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold the Bluetooth.
3. Tap pair new device. If you don't find pair new device,check under "Available device" or tap more.
4. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

1. Understanding customer inquiries and identifying root cause.
2. Interacting with appropriate language and attitude
3. Avoiding negative impressions and improving customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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