Subject: Tech Support Candidate - Sumit Kumar Sharma
From: Sumit Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Dec 2021 08:46:14 -0500

| | Tech Support Test

Name | Sumit Kumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 9938674988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 12, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Moglix | Senior Executive | 13 Dec 2021 | 21000
Previous Employer 1 | Tech Mahindra | Customer Support Associate | 2 Feb 2021 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we need to check with the internet connectivity. Then check if any error prompt is reflecting or not, such as: URL was not found on this server, Site cannot be reached, The connection was interrupted, 404 error not found, Website not available, The 504 code page, etc.. Once we identify the issue then we can proceed with some basic troubleshooting steps, such as; Clearing bowser cache, try connecting with other ISP if the current network have some congestion, Use a website down checker, Use a ping checker, Run step-by-step diagnostics, Conduct a Traceroute, Use network and website monitoring software, etc..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For iPhone Users:
Open settings.>Select Bluetooth.>Make sure your iPhone's Bluetooth is on.>Make your speaker available to pair.>Find your speaker under "Other Devices" on iPhone, and tap it to connect.
For Android users:
Go to Settings>Connected devices>Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | I am very well equipped with gadgets and have pretty well experience over using and troubleshooting such devices. And I believe this position fits me well and I can explore my diverse skillsets with this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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