Subject: Tech Support Candidate - Saikumar Padala
From: Saikumar Padala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 22:37:12 -0500

Tech Support
Test

Name

Saikumar
Padala

E-mail

[email-masked]

Phone Number

(+91) 9493924709

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

To The New

Consultant

26th Nov 2021

38000

Previous Employer 1

Tech Mahindra

Technical
Support Associate

2021

20000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites. If you can't open another site, continue on to the next step. Launch
another browser, like Internet Explorer, and try to open the site you were
having problems with. If the site works in another browser, see The problem only
happens in Firefox. If the site doesn't work in another browser, check out The
problem happens in all web browsers.Click on the menu button Fx89menuButton to
open the menu panel. Click History and select Clear Recent History…. In the
Time Range to clear: drop-down, select Everything. Below the drop-down menu,
select both Cookies and Cache. Make sure other items you want to keep are not
selected. Click OK.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen. Touch and hold Bluetooth . Tap Pair new device. If
you don't find Pair new device, check under "Available devices" or tap More.
Refresh. Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

The
positive attitude towards customer and willingness to help someone by providing
the correct resolution or information. Maintaining professional relationship
with the customer. good communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

5