Subject: Tech Support Candidate - Arti Gautam
From: Arti Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 14:59:47 -0500

| | Tech Support Test

Name | Arti Gautam
E-mail | [email-masked]
Phone Number | (91) 884032713
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Home town
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge | Associate | NA | 29000
Previous Employer 1 | HCL | Analyst trainee | 29th feb 2020 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends on the error.
I can try to delete the cache and cookies of the browser.
I can also try to open the same site from another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speaker.
Open Bluetooth option from mobile and search the name of the Bluetooth speaker name in mobile.
then will connect.

What according to you makes you a good candidate for customer service or technical support job?

I have very good experience in the same field.
i like to talk to people and help them with the problem they are facing.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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