Subject: Tech Support Candidate - Shivam Yadav
From: Shivam Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 11:25:19 -0500

Tech Support
Test

Name

Shivam
Yadav

E-mail

[email-masked]

Phone Number

(+91) 7417779045

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Image infosystems

Software Support
Engineer

Till now

20000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
check the internet connectivity and then refresh the page again and also check
the url is valid or not

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Open
bluetooth of speaker and now open the bluetooth of mobile and click on the
search button and join the device.

What according to
you makes you a good candidate for customer service or technical support
job?

Provide the support on time and reply every email on time and
get in the touch with the client.

On a scale of 1 - 5
please rate your fluency in spoken English

4