Subject: Tech Support Candidate - Prashant gangwar Prashant
From: Prashant gangwar Prashant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 07:46:44 -0500

| | Tech Support Test

Name | Prashant gangwar Prashant
E-mail | [email-masked]
Phone Number | (91) 8090479623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | 28 jan | 18300
Previous Employer 1 | IMSI | Desktop support | Oct18 | 8500
Previous Employer 2 | Atek | RF COORDINATOR | Aug 17 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 check internet connection
2 check proxy setting
3 will check reachability from cmd
4 reset browser
5 check on other network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth in mobile
Select bluetooth and connect

What according to you makes you a good candidate for customer service or technical support job?

I have 4 year exp in service desk with technical exposure.

Learning attitude

Dedicated and not escaping from hardships.

Like to work in team

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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