Subject: Tech Support Candidate - monish saifi
From: monish saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 06:56:43 -0500

| | Tech Support Test

Name | monish saifi
E-mail | [email-masked]
Phone Number | (0121) 7310629634
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | rudraunsh traders | computer operator | 16-11-2021 | 18000
Previous Employer 1 | om service network | computer operator | 31-10-2019 | 12000
Previous Employer 2 | meerut dth service centre | store accountant operator | 16-04-2019 | 11000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. firstly check, the other sites like googl.com or gmail.com if it is working fine..may be problem with the site.. and may be sites been blocked from the server.
2. if it is not working fine means there is an error in connection ..so check the connection as it has internet access or not
3.if internet access is there, so clear the cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. select ans hold the symbol or icon of bluetooth device.
2. after few second a page been loaded where you can see your device which you want to page
3. if it is not showing there, you have to click on available device..
4. now you Device has been shown, and you can connect or pair it

What according to you makes you a good candidate for customer service or technical support job?

1.fistly know about technical stuff
2. be confident to speak and write in a fluency.
3. have a relevant degree or diploma
4. having a experience in a technical department.
5. having good knowledge about customer service parameter..

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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