Subject: Tech Support Candidate - Somya Ranjan Nayak Somya
From: Somya Ranjan Nayak Somya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 06:49:33 -0500

| | Tech Support Test

Name | Somya Ranjan Nayak Somya
E-mail | [email-masked]
Phone Number | (765001) 8917309559
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rayagada
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Embibe | Customer support Associate | 20/12/2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will reload the tab.
2. Then I will close the tab and open it again.
3. If the above two steps do not work, then I will close the cache and cookie and browsing history from my browser and I will open it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth in the speaker and mobile phone.
2. Then select the device from the list of bluetooth devices.
3. If the bluetooth device is not paired earlier then first pair the device.
4. Now you can connect the speaker to mobile phone.
3.

What according to you makes you a good candidate for customer service or technical support job?

I can handle any type of customer.

Ability of tackle pressure situations.

I have 1.8 years of experience in this domain.

I have good knowledge on the Windows OS.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |