Subject: Tech Support Candidate - Rahul Gond Rahul
From: Rahul Gond Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Dec 2021 23:40:24 -0500

| | Tech Support Test

Name | Rahul Gond Rahul
E-mail | [email-masked]
Phone Number | (91) 9821521857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Metso india pvt ltd. | IT Admin | | 38K
Previous Employer 1 | Dhl Express | Desktop support Engineer | | 18 K
Previous Employer 2 | Computec professionals | Desktop Support | | 12 K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the connectivity of internet with system.
Then I will recheck the web site,

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power On the speaker and enable Bluetooth in mobile then start pairing with speaker through mobile...

What according to you makes you a good candidate for customer service or technical support job?

If you are working with customers then always remember to listen customers requirements...
So that you can serve better on customers need...

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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