Subject: English Language Test - Surbhi Sia
From: Surbhi Sia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Dec 2021 02:05:53 -0500

| | Foreign Language Screening Test

Name | Surbhi Sia    /  (+91) 9341091617    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting the baby shop.com customer care executive team.My name is surbhi and it would be my pleasure to put a smile on your face today.

We are extremely sorry for the inconvenience . We tried to reach at your location to give to yours ordered # hand bag . unfortunately our delivery boy is unable to find your location and contact you .

" I completely understand your situation .please allow me some time to process your refund.I have scheduled your order for 4 pm Thursday.you can check & rescheduled the same in your app".

Thank you again for helping us improve our services.

Please feel welcome to contact our support team at (62014587457), or reply to this message and we'd be more than happy to help.

Thank you

Surbhi
Customer Support Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

l am surbhi Customer support executive from babyshop.com.
" I am sorry you have had a bad experience"  that should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate department.

We are prioritizing resolving the issue that you faced with our product,company,or services.our team is jumping on that problem right away, and I will let you know as soon as it is fixed.
If not fixed  in the meantime ,I will tried  to replacement of the product.

I appreciate you letting me know about your negative experience we strive to ensure every customer is satisfied with our business, and I apologize for any way  in which we may inconvenience you.

As token of apology we are sharing a discount code (BB10) for your next order.we hope you continue to enjoy using our product and we are happy to answering  and questioning or concern you may have .

Thank you again for helping us improve our services.

Please feel free to write to us for any further assistance.
Thank you

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