Subject: Tech Support Candidate - Imran Khan
From: Imran Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 16:02:11 -0500

Tech Support
Test

Name

Imran
Khan

E-mail

[email-masked]

Phone Number

(110025) 9911280743

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Okhla Jamia Nagar New
Delhi.

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Networking - basic
Hardware
- Basic
Speakers & Audio
VoIP
Broadband Internet
Troubleshooting

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Health Arx Technology

Sr.Executive
Tech support

31st March 2020

25,000

Previous
Employer 2

Excitel Broadband

Excecutive Tech
Support

28 September 2018

20,000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The basic problems can be solved simply by
restarting your device or we can  clear  all caches after that need to check
proper internet connectivity apart from these need to check website is down for
everyone or for just me and also can check through other browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe your screen and hold the bluetooth then pair new device if
not pairing then can refresh and tap name of the bluetooth device you want to
pair.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me the thing which you make a good candidate is active listener and should be
a good identifier and provide  the resolution within the time
frame.

On a scale of 1 - 5 please rate your fluency in
spoken English

4