Subject: Tech Support Candidate - Imran Khan
From: Imran Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 15:56:21 -0500

| | Tech Support Test

Name | Imran Khan
E-mail | [email-masked]
Phone Number | (110025) 9911280743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla Jamia Nagar New Delhi.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Broadband Internet Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Health Arx Technology | Sr.Executive Tech support | 31st March 2020 | 25,000
Previous Employer 2 | Excitel Broadband | Excecutive Tech Support | 28 September 2018 | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The basic problems can be solved simply by restarting your device or we can  clear  all caches after that need to check proper internet connectivity apart from these need to check website is down for everyone or for just me and also can check through other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe your screen and hold the bluetooth then pair new device if not pairing then can refresh and tap name of the bluetooth device you want to pair.
What according to you makes you a good candidate for customer service or technical support job? | According to me the thing which you make a good candidate is active listener and should be a good identifier and provide  the resolution within the time frame.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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