Subject: Tech Support Candidate - Farouq khan
From: Farouq khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 06:40:27 -0500

Tech Support
Test

Name

Farouq
khan

E-mail

[email-masked]

Phone Number

(+91) 9069150906

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New Ashok Nagar

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SPi Global

Executive IT

Current

30000

Previous Employer 1

HCL Technology

Desktop Support
Engineer

30-09-2019

15000

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If we are not able to access a specific website
so first we will try restart the system, if issue still persist then we will
check inetnet working or not in our computer, if inernet is working then we will
check website working on another computer or not, if not working then we will
check with what errror massage is getting on display and will try as per error
snapshot.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Push the Power Button on the top to turn the
speaker on.

Press and hold the Bluetooth button until the Bluetooth indicator blinks
light.

What according to you makes you a good candidate
for customer service or technical support job?

I have
best experiance as a technical support engineer, and I can provide best
information and services to custmors.

On a scale of 1 - 5
please rate your fluency in spoken English

3