Subject: Tech Support Candidate - Shakt Chand
From: Shakt Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 06:27:02 -0500

Tech Support
Test

Name

Shakt
Chand

E-mail

[email-masked]

Phone Number

(91) 8810640463

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Xceedance

System administrator

12

30

Previous
Employer 1

Inspace

Desktop engineer

Desktop

18

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Neend to chek the internet.

URL address need to check.

Proxy setting

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the device manager setting .select the
bluetooth option .if not connecting then need to update the Bluetooth
Driver

What according to you makes you a good candidate
for customer service or technical support job?

Take care
about SLA as customer support.

Without interrupt the IT service

On a scale of 1 - 5
please rate your fluency in spoken English

5