Subject: Tech Support Candidate - Shyam Babu
From: Shyam Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 06:08:56 -0500

Tech Support
Test

Name

Shyam
Babu

E-mail

[email-masked]

Phone Number

(91) 8755398445

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Paltech cooling tower & Equipment Limited

IT Executive

30000

Previous Employer 1

Ridley life science Pvt
Ltd

IT
Executive

13 September 2021

22000

Previous
Employer 2

Paltech cooling tower & Equipment Limited

IT Executive

9 March

18000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First You can clear the cache and cookies in your
browser after this website is not working then try another options like.

2.use a ping Checker

3.traceroute command.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.swipe the top of the screen

2.touch and hold the bluetooth icon

3.tap pair new device like vivo,beetel etc.

4.tap the name of the bluetooth device you want to pair.

What according to you makes you a good candidate
for customer service or technical support job?

I like to
help people and talking to people's from different backgrounds and as a
technical person I would to like resolve technical issues of customers and
employees."i am really interested in learning more about technical support can
make the customer service process faster and more efficient".

On a
scale of 1 - 5 please rate your fluency in spoken English

4