Subject: Tech Support Candidate - Pavan Kumar
From: Pavan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 05:24:12 -0500

Tech Support
Test

Name

Pavan
Kumar

E-mail

[email-masked]

Phone Number

(91) 8882147555

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

sector 168 , noida

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
advance
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cogent e services

EDA

26/Nov/2021

20000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

See if the Problem Is on Your End or Theirs.

Browse a Cached Version of the Page.

Disable Add-Ons and Other Interfering Software.

Check Another Browser or Incognito Window.

Fix Your DNS.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable it's often a button with a Bluetooth symbol on it.

What
according to you makes you a good candidate for customer service or technical
support job?

The ideal candidate usually embraces the
opportunity to try new ways of doing things. CSRs should display resolve
differently than most people. The ideal candidate tends to be passionate about
their work and get a lot of enjoyment and pleasure out of it.

On a
scale of 1 - 5 please rate your fluency in spoken English

5