Subject: Tech Support Candidate - Shivam Dwivedi Shivam
From: Shivam Dwivedi Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 05:14:11 -0500

| | Tech Support Test

Name | Shivam Dwivedi Shivam
E-mail | [email-masked]
Phone Number | (91) 9310366930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Administrator - Network | working | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to check -

1. Ethernet Connection.
2. Proxy
3. protocol - https or http

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth of Device both phone & speaker.

2. check Bluetooth speaker name and try to pair.

3. if once device paired, bluetooth speaker connect with mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I am working in Wipro Limited with Bharti Airtel Project where I monitor down live link and same do troubleshooting with its application/tools and same as support to PAN India Airtel Zone.

So as per previous knowledge, I will do my best in Technical Support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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