Subject: Tech Support Candidate - Atul Kumar
From: Atul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 04:40:23 -0500

| | Tech Support Test

Name | Atul Kumar
E-mail | [email-masked]
Phone Number | (+91) 9996075380
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Narela
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMSIT Services Pvt.Ltd. | Customer Support Engineer | Currently working | 20000
Previous Employer 1 | Progressive info vision Pvt. Ltd | Desktop Support Engineer L1 | 16 April 2019 | 16500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the error and after that will do the below troubleshooting.
Will clear all the cache and cookies.
If it still not work then check the version of browser and  will update it is older.
Restart the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker bluetooth
Then turn on the bluetooth from your mobile and then search the available devices, then select bluetooth speaker and connect

What according to you makes you a good candidate for customer service or technical support job?

Have ability and experience to provide support to more people approx 500.
Having good experience and knowledge of technical field.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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