Subject: Tech Support Candidate - Aman Goswami Aman
From: Aman Goswami Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 04:33:50 -0500

Tech Support
Test

Name

Aman
Goswami Aman

E-mail

[email-masked]

Phone Number

(324002) 8949096190

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Uttam Nagar Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

L-1 tech support engineer

30/11/2021

17000

Previous Employer 1

Teleperformance

CRM

11/1/2021

14000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Open a
new tab and check to see if you can load another website like google.com or
mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer, and try to open the site you
were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
bluetooth

2. Turn on speaker

3. Go to bluetooth check the name of the speaker

4. Click connect

What according to you makes you a
good candidate for customer service or technical support job?

I have a good problem solving skills. I like to solve the
problem on real time basis.

On a scale of 1 - 5 please rate your
fluency in spoken English

4