Subject: Tech Support Candidate - Krishan Kumar
From: Krishan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 04:13:25 -0500

| | Tech Support Test

Name | Krishan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9461701095
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bharatpur Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Bpo convergence pvt ltd | Technical support executive | 27 October 2021 | 20000
Previous Employer 2 | SND Public School | Technical support | 29 December 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a website in our internet browser. like (chrome, edge etc..)
2. Trying to open 2-3 times check the pc is connected with internet connection.
3. When page shows an error then go to browser setting and clear the history, cookies and caches.
4. After then restarting pc and web browser again.
5. When again show an error then change the network and try again.
6. After that check the browser is up to date.
7. Also check into another web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth setting in our phone and speaker in bluetooth mode.
2. Now scan bluetooth speaker via mobile.
3. After seeing the speaker device in phone just click on it and it shows an pop up of pairing.
4. By clicking on pop up it will be connected with our mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Its all about depend on our attitude, academic qualification, soft spoken, good listener, problem solver, helpful, team builder and understanding Customer issues as a partner and providing best solutions towards the problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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