Subject: Tech Support Candidate - Sanjay Sharma
From: Sanjay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 04:00:12 -0500

Tech Support
Test

Name

Sanjay
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8287920742

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi near by kasmiri
gate

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

JC Gracomm

Technical support

10 Dec

21k

Previous
Employer 1

Genpact india

Technical support

NA

13k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I can reached out to SD team via a call or
ticketing tool. Where I describe my concern to the team in a call or add a note
or screen short over the description box.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First a
fall I can turned on the bluetooth device and bluetooth service on my device.
After that i search for bluetooth device... Once I got the device which I want
to connect rhen i will pair with that device.

What according to
you makes you a good candidate for customer service or technical support
job?

Should be strong technical knowledge and interpersonal skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

4