Subject: Tech Support Candidate - Rajat Thapa
From: Rajat Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 03:35:59 -0500

| | Tech Support Test

Name | Rajat Thapa
E-mail | [email-masked]
Phone Number | (0) 6283084688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | CSE | Feb 2020 |
Previous Employer 1 | Byjus | Bda | Mar 2021 |
Previous Employer 2 | Unacademy | Sr. Bda | Sep 2021 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First delete the browser cache memory, cookies and the browsing history
After that the website will be working

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First put the speaker on connectivity mode switch on the Bluetooth on your device wait for the name to be appear on your phone and as soon as you see the name pair it
What according to you makes you a good candidate for customer service or technical support job? | Because i completed my graduation in b. Tech cse and working in pervious companies i developed the problem solving skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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