Subject: English Language Test - RAHUL SINGH
From: RAHUL SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Dec 2021 08:15:29 -0500

| | Foreign Language Screening Test

Name | RAHUL SINGH    /  (91) 9044201478    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Customer Name),

we receive your mail regarding an inquiry about your order. we inquire and find out that there is a problem with the address you mention.

kindly update your address so that your beautiful handbag we can deliver to you.

Have a great day,

Rahul Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I'm extremely sorry that you had this kind of experience. Customer satisfaction is our first priority.
Kindly share your order number so that we can check the return/replacement policy of the order.

I apologize again for any inconvenience,

Rahul Singh

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