Subject: Tech Support Candidate - Prince Sharma
From: Prince Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Dec 2021 02:35:22 -0500

| | Tech Support Test

Name | Prince Sharma
E-mail | [email-masked]
Phone Number | (+91) 9953498384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Great Champ Technology pvt ltd. | Associate | Till date | 32k
Previous Employer 1 | Ienergizer | Associate | 2019 | 16k
Previous Employer 2 | Tech Mahindra | Associate | 2018 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps I will follow.
1- I will check my Internet connection.
2- I will clear all cache cookies.
3- Try to open the website if shows error, click on advance and the IP address.
4- Reboot the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Open the blutooth of Phone and Speaker both.
2- Scan from your phone. (Both the device should be in limit zone to each other)
3- Once detected the device allow to accept from your phone.
4- Enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

I have experience of more than 3 years in customer service. I have learnt lot of things and handle thousands of customers in this period. I always tried to help them in any situation and sometimes I took complete ownership whether it is not my path. Customer appreciate me for this and my employer too.
I like to help people and love my job.
I think I am one of the best candidate for customer service .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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