Subject: English Language Test - Prabhjot Singh
From: Prabhjot Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 16:30:15 -0500

| | Foreign Language Screening Test

Name | Prabhjot Singh    /  (0) 6397969974    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,mam
I hope you doing great
My name is prabhjot singh and i am from Fastrack courier services , i got your parcel to be delivered at your door step , but your mentioned address is invalid.
Please re-check it and fill an appropriate address  ,so that your parcel should be delivered at your doorstep.

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
I hope you doing great

My name is prabhjot singh and i am from homebox team, we got your mail and our team had gone through it thoroughly, but believe me its not a big issue as while transportating the stuff these scratches come and its common , one of our team member will come and put a disinfectant solution on scratches and those scratches will be removed.
Moreover, if you want to replace it we can also do that .
Waiting for your respond .

Thankyou sir

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