Subject: English Language Test - Angela Sharma
From: Angela Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 13:39:39 -0500

| | Foreign Language Screening Test

Name | Angela Sharma    /  (91) 9575606962    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir ,

Firstly sorry for the inconvenience , we tried to deliver your order on time but as per courier company, address was wrong .kindly update and confirm us your address .We will let you know about the order very shortly.

Regards,
Angela Sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

Sorry for the inconvenience. Your complaint has been succesfully notified and registered. We will shortly send our team to collect your tv cabinet . Then after that , one or two days later , team members will come with new tv cabinet to install it .
Thank you.

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