Subject: English Language Test - Kiran Lata
From: Kiran Lata <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 11:49:26 -0500

| | Foreign Language Screening Test

Name | Kiran Lata    /  (243123) 7991826174    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening, dear customer,
First of all  we call to customer to the correct given phone number by the customer in any situation address has incorrect the delivery boy track the location of the customer and find out what is the correct location and then after deliver the product of the customer.
Thank you,
Kiran lata

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening , dear customer,
I am from homebox team. I have your mail. Firstly so sorry for defected product  can I know your registered number, or order number to find out the correct information to CRM. As you given the information you want to exchange your product or refund . We are try to do your exchange product or refund as soon as possible thank you so much  .

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